GBC Digital Support Officer
In my role at Gravesham Borough Council I am heavily involved with the transition from paper application forms to online forms. These forms need to gather the same information as their paper counterparts, yet have a much better user journey. This can be achieved by displaying different questions at different times depending on the customer’s progress and their previous answers. The aim is to have all of the necessary information gathered through these online forms and then formatted into a formal headed document.
During my time here so far, I have also assisted with web content and the launch of our new website. This is a unique position where you learn a lot about each of the different departments in the council and the services they provide.
I study Computer Science and this placement is a great opportunity to use your technical skills whilst also placing emphasis on the customer experience more than you may otherwise during your course.